Contact & policies

Contact us

Business

Beanitos

Ordering and payment

Prices are in Australian dollars and include GST. You pay by card when you order online. Payments are processed by Stripe; we never see or store your card number.

Your card is only charged once your order is placed. If an item sells out while you are paying, the payment is released and you are not charged.

Cancellations and refunds

If we can't make your order, we cancel it and refund the full amount to your card. If something is wrong with your order, contact us and we will put it right or refund you.

Refunds go back to the card you paid with and usually appear within 5 to 10 business days, depending on your bank. Nothing in this policy limits your rights under the Australian Consumer Law.

Privacy

When you create an account or order, we collect your name, email, mobile number, chosen stall and your orders. We use them to take, prepare and deliver your order, to contact you about it, and to keep your account. We don't sell your information or use it for advertising.

We use trusted services to run the site: Supabase (account and order storage), Stripe (payments), an SMS provider (mobile verification codes), Cloudflare (sign-up spam protection) and Hostinger (website hosting). Some of them may store data outside Australia.

You can update your details or delete your account from your account page. To ask for a copy of your information or to make a privacy complaint, contact us.

Terms of use

By ordering you agree to these policies. Menu items, prices and opening hours can change. We may refuse or cancel an order, for example when an item is unavailable; if we do, you are refunded in full.